Our Process of Insurance Work

Step 01

Once we have accepted the insurance company's claim, we immediately contact the customer to set up an on-site estimate. Under certain circumstances, we can also provide a mobile estimate if necessary.
Additionally, based on the insurance claim we have received, we will inform you about any entitled Excess or VAT payments that are applicable to you through your insurance company.

Step 02

Our estimator will carefully check your vehicle and obtain photographs of the damage as proof for the estimate, as required by the insurance company.

Our estimator will also explain that some structural damage may not be visible until the vehicle is on-site and stripped.

Step 03

After we have inspected the vehicle, the estimate will be done and sent to the engineers for authorisation.

Step 04

After receiving authorisation from the engineer, we will order the necessary parts and check the parts estimated delivery date with our parts suppliers.

Step 05

We will contact you to schedule your vehicle's check-in date, and if recovery is needed, it will be arranged.

Please note that we will only issue a replacement vehicle if authorised by the insurance company and subject to availability.

Step 06

Our technicians will conduct the necessary repairs once the vehicle is brought to our workshop. If there is any additional damage related to the insurance repairs, we will request authorisation from the insurance company to fix it.

It's important to note that if any damage is not covered by insurance, the repairs can still be carried out as private repair work.

Step 07

Once the car repairs are done, we'll do a detailed quality check to ensure everything is in great shape, along with a thorough clean to make your vehicle look as good as new.

Step 08

Once your vehicle is ready, we will contact you to arrange the return of your vehicle to its owner, whether through pick-up or drop-off.

And if you loved our service, we'd really appreciate it if you left us a glowing five-⭐(star) review on Google!

NOTE: Kindly be advised that upon the collection of your vehicle, you must settle any Excess or VAT payments that may apply to you from your insurance company.

FAQs

Insurance Repair Work

  • To get started with the repair process, the first step is to contact the Ph and book a date for an on-site estimate. During the estimate, our estimator will take some pictures and perform a diagnostic check to identify any internal damage caused by the accident. Once the vehicle has been thoroughly inspected, an estimate will be prepared and sent to the engineers for authorisation.

    After the engineer's authorisation, we will order the necessary replacement parts and arrange a book-in date for your vehicle. If required, we will also arrange a replacement vehicle, subject to availability. The repairs will begin once all the parts have been received and your vehicle is on-site.

    Kindly be advised that upon the collection of your vehicle, it is necessary to settle any Excess or VAT payments that may be applicable to you from your insurance company.

  • We would like to inform you that the delivery of parts currently in stock can take 1-3 working days to arrive. However, parts subjected to on-order / out-of-stock status can take approximately 2-3 weeks.

  • The repair process typically takes around 5-10 working days, during which time your vehicle will be carefully repaired and undergo a quality control check. Once the repairs are completed, we will contact you to let you know that your vehicle is ready for pickup.

    Please remember that any excess or VAT applicable needs to be paid upon collection.

  • Our team shall provide regular updates to the customer through email concerning the progress of their vehicle's repair process.

Private Repair Work

  • To arrange an inspection, you may schedule an appointment either by contacting us directly or by visiting the Make An Appointment section on our website.

  • We would like to inform you that the delivery of parts that are currently in stock will take 1-3 working days to arrive. However, parts subjected to on-order status will take approximately 2-3 weeks.

  • The completion of private work repairs is expected to take approximately 3 to 5 days, assuming that no parts replacement is necessary. This timeframe is subject to change, depending on the nature and extent of the repairs required.

  • Payments for private work can be made either in cash or through online transactions. Please note that we do not accept credit transactions at this time.

Helpful Videos of Vehicle Repairs

Important Note:

The videos included on this webpage are sourced from YouTube and were not created by Kalum Bodywork Limited. We acknowledge and respect the ownership of the original content creators. If you created a video featured here and wish to have it removed, please let us know, and we will handle it right away.

Thank you for your understanding