Automotive Receptionist Full Job Description:

As an automotive receptionist at Kalum Bodywork Ltd, the primary responsibility is to provide exceptional customer service to all clients. Duties include answering phone calls, scheduling appointments, and greeting customers as they arrive at the reception area. The role also involves keeping accurate records of appointments and payments, as well as assisting with general administrative tasks. The ideal candidate should have excellent communication skills, a friendly and professional demeanour, and the ability to multitask effectively in a fast-paced environment. Automotive knowledge and experience in a similar role would be advantageous.

Duties and Responsibilities:

Automotive receptionist for an independent auto repair shop duties and responsibilities include, but are not limited to,

• Answer phone calls in a professional and courteous manner

• Welcome, greet and appreciate customers for using the company.

• Take online and phone reservations.

• Schedule appointments for customers

• Perform customer check-in and check-out duties.

• Address customer’s needs and resolve their concerns and complaints.

• Collect information on private repair work customers, including contact details and email addresses.

• Daily service follow-up calls.

• Manage transactions with customers and collect payments, whether in cash or bank transfer.

• Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution

• Perform internal repair orders on a daily basis.

The candidate should have some experience in the described role. They must also be dependable and have good customer relations skills. We are looking to fill this role full-time and long term.

Job Requirements:

• Maintain professional appearance

• Excellent communication skills, verbal & written, are required.

• Punctual nature and ability to handle schedule flexibility and dynamic work environment.

• Previous experience in a similar receptionist role.

• Working knowledge of computers (MS Word, Excel, etc.).

• Presents a welcoming environment by keeping the reception area neat and clean.

• Administrative duties (i.e. scanning, copying, etc.)

Job Type: Full-time

Pay: TBA

Shift & Schedule: 07:30 - 17:30 Monday - Friday

08:00 - 13.00 Saturday

Work Location: 33, Hainault Business Park, Roebuck Rd, Ilford, IG6 3TZ

Please complete the details in our job vacancy section and submit the form. We will respond to you as soon as possible.

Thank you!